Refund policy
Refund Policy
At Nexora, we want you to be fully satisfied with your purchase.
Returns
We offer a 30-day return policy for unused items in their original condition and packaging.
To request a return, please contact us at:
Please include your order number and reason for the return in your message.
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method within 5–10 business days.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
For any questions regarding returns or refunds, feel free to contact us at: